Returns and Exchanges Policy

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100% satisfaction guaranteed or your money back: We will gladly accept any returns or If for any other reason you are not satisfied with your purchase, you may return it for an exchange or for a refund of the purchase price, less real delivery charges which are not refundable. Items must be in new and unused condition, with it's original packaging. It can be returned within 30 days of purchase date with a Return Merchandise authorization number ( RMA# ).

We are unable to accept unauthorized returns. In order to return any items you must email us at order@creativecoffee.ca to obtain a Return Merchandise Authorization number ( RMA# ) and instructions on where to send the package back to us. We will also need to know why the item is being returned. You will need to supply us with your name and order number.

Allow 7 days before inquiring about return credits. Please clearly mark the return authorization number on the outside of your returned box.

Important Note: Please make sure to keep all original boxes of the purchased item, along with the packing materials. You will need them in the event of returns or warranty issues. If you believe your item is having functional problems, you must contact us within three (3) business days from the date you received the merchandise.