Shipping Policy
COVID-19 Update - WE ARE OPENED
Please be advised our web site remains open and all orders are being fulfilled and shipped on time.
Due to concerns with the Covid-19 pandemic we can confirm that we remain committed to our customers. As a food product supplier we are considered an essential business and although we have reduced our operating hours and staff, we are open through our online business and are able to ship orders to you.
However our showroom is now closed and no pick up of orders and/or drop off for repairs will be allowed.
Orders received prior to 3pm EST will be shipped out the same day with Canada Post.
We are committed to our employees and customer's health and safety and thus, have implemented daily cleaning procedures within our warehouse and showroom recommended by health Canada.
Thank you and be safe
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How does our Free shipping policy work?
We offer Free shipping over $79.99 (less discounts and promotions), otherwise it’s only $9.95 within Canada (except Yukon, Nunavut, Labrador and N.W Territories) with Canada Post and FedEx regular ground service.
We ship daily to the USA
There are a few specific brands we cannot ship to the USA, please send us an email for more information. Please note: we cannot sell coffee beans to you USA. Free shipping over $79.99 (less discounts and promotions, otherwise it's only $9.95 within USA (except Alaska, Puerto Rico and Hawaii ) where Fedex ground and USPS regular service is available. We fully insure our shipments. We currently do not ship to PO Boxes or Military APO/FPO addresses.
What are the shipping options available?
We ship most packaged with Canada Post Expedited ground and FedEx ground Services, Overnight and 2 Day services are available. Valid where Canada Post and Fedex have regular service and a few exceptions may apply.
How quickly will my order be shipped to me?
All orders will be usaully shipped out the same day (orders received before 3pm ET) otherwise it get shipped next business day, unless otherwise specified.
Once my order is shipped, when should I expect to receive my order?
Shipping Times are approximations with Ground Service.
Delivery Times below ground service are calculated in business days and do not count Saturdays, Sundays, or holidays. Delivery times are approximate and are never guaranteed. Weather delays are always possible. If you have a time sensitive order and need "day definite" guaranteed service, please upgrade to 2 days or Overnight shipping service.
Do you ship to my country?
Currently we only ship to Canada and the United States.
I will receive a confirmation for my order?
Once your order has been validated, an order confirmation will be provided via e-mail as soon as possible. Please ensure you have provided us with a valid e-mail address.
Will I receive a tracking number?
Yes, once your package has been sent, we will email you a tracking number. You an also find the tracking number in your Order History.
Can I receive a package to a different address then my billing address?
yes, this process is during the check out part of your transactions.
