How to place an order?
- Browse through all our large selection of coffee products online catalog!
- Add all items you wish to purchase to the shopping cart.
- Once you have completed your selection, proceed to the checkout section where you can choose your payment options.
- An order confirmation will be provided to you via e-mail once your purchase.
What currency are the prices listed on Creative Coffee?
The listed prices are in Canadian (CAD) currency.
What forms of payment are accepted?
Visa, MasterCard and PayPal.
Do I have to create an account to place an order?
You can place an order directly or you can created an account to place an order. By opening an account, you will be able to access your history, edit information, track you orders and receive promotional information.
I entered the wrong information when creating my account, how do I make corrections?
To edit the information on your account go to My Account and click on Edit Customer Info to make the necessary changes.
I have forgotten my password, can you help me?
Unfortunately, we do not have access to this information. By clicking on "Forgot your Password?", an automatic response will be sent to your e-mail with your password.
Is it safe to order on your site?
Absolutely! The SSL protocol (Secure Socket Layer, securing all exchanges on the Internet) is used for the full protection of the clients information during his passage through the ''shopping cart'' so that your information remains confidential. We accept all major credit cards securely on our site. With the industry's most-advanced encryption, fraud prevention, and buyer protection policies, you can purchase with confidence.
How do I check the status of my order?
Sign onto your account and select the order number under Order History. The status of your order will be updated as we proceed with your order.
Can I make changes or cancel my order once completed?
Yes, as long as the package has not been sent. For any changes to your order, please send to firstname.lastname@example.org as soon as possible!
What happens if one of the items ordered is not in stock?
If an ordered item is currently out of stock we will contact you ASAP with the delay time. You will be provided the option to replace the item or have your money refunded.
Are there taxes on the products?
GST, PST and HST Taxes will be applied depending on which Province you reside. Please note: NO taxes are applied to coffee.
Can I place an order by phone?
We do not take phone orders. Orders are placed online ONLY on our secure site and are cleared instantly. Orders are processed same day with No minimum order.